Return and Exchange Policy

Return Policy

Except as otherwise noted, every product purchased at Imagine That 3D has a 15-day return policy. If an item is faulty, you may return or exchange it within 15 days of receipt. After 15 days from receipt, returns will not be accepted. Returns for non-defective printers and accessories are subject to a 10% restocking fee.

All return shipping costs are the responsibility of the customer.

3D printers and accessories vary by model and are subject to the return policy of the manufacturer in addition to this policy. Please inquire regarding the return policy of individual printers.

Any item found to be broken or malfunctioning because of use beyond regular expectations or neglect by the customer will not be accepted for return.

You must obtain an RMA before returning an item by contacting support via e-mail or phone. When returning an item for an exchange, the returned item must be received by Imagine That 3D before a replacement item is shipped out. If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.

Please Note: All 'Clearance Items' sales are final. 'Clearance Items' are not covered by the 30-day return policy.

Question? Contact support@imaginethat-3d.com

888-243-5514

 

15 days for all eligible products*

Printers and Pens

  • Products must be in good working condition with no damage caused by the following:

    • Environmental Damage.

    • Damage from handling.

    • User damage.

 

  • All Accessories must be included with any return or return can happen at a lower value to cover missing accessories cost. Accessories included are:

    • Cables.

    • Removable hot ends.

    • Sample filament if any is remaining.

Software

  • Software may not be returned under certain conditions:

    • Simplify 3D and Rhino are non-refundable.

 

Filament Spools

  • Filament spools may be returned under certain conditions: 

    • Spools must be unopened and sealed in original packaging.

    • On unsealed Spools, filaments must be 90% full.

3D Prints

  • 3D Printed Models are case by case bases:

    • Any 3D model provided to Imagine That 3D for printing from any client is NON-refundable once printed.

    • Any 3D model created for you by Imagine That 3D for printing can be returned at 50% of the purchase price (If the client doesn’t want it anymore).

    • Any 3D model created for you by Imagine That 3D for printing can be corrected free of charge (if the issue was caused by Imagine That 3D).

3D Modeling

  • 3D modeling is NON-refundable as it is sold as time and time is NON-refundable.

Exchange Policy

 

15 days for all eligible products

Printers and Pens

  • Products may be exchanged or parts fixed/replaced if a manufacturing defect has occurred:

    • This includes broken belts, Hot ends etc.

 

  • Any missing accessories will be removed from exchanged unit and placed with returned unit.

 

Filament Spools

  • Filament spools may be exchanged under certain conditions:

    • If more than 90% of the filament spool is remaining, the Filament spool will be exchanged for the exact same type.

    • If less than 90% remains the filament spool is NON-exchangeable.

3D Prints

  • 3D Printed Models are case by case bases:

    • Any 3D model provided to Imagine That 3D for printing can be exchanged for the exact same model printed with exact same infill etc.

    • Any 3D model created for you by Imagine That 3D for printing can be exchanged at 50% purchase price if any modifications need to be made (greater infill, different material etc).

    • Any 3D model created for you by Imagine That 3D for printing can be corrected free of charge (if the issue was caused by Imagine That 3D).

 

3D Modeling

  • 3D modeling can be modified and edited for an additional cost but never exchanged.

Product Sale Five Day Grace Period

If you purchase a product from Imagine That 3D within five days prior to a sale, we will happily issue you a store credit for the difference between your purchase price and the sale price.

Please keep in mind that you must have bought the item no more than 5 days before the sale occurred to be eligible.

To obtain your store credit, please email a copy of your original receipt to support@imaginethat-3d.com with a note stating that you would like to receive a credit for an item that is now on sale.

Trade-In Policy

By participating in this Trade-In Program you agree to assume to obligations outlined below. It is your responsibility to read this Agreement carefully to understand your obligations. You also agree to the terms and conditions set forth below regarding the Trade-In Program. 

In these terms and conditions, the item you are trading in is referred to as “item”.


-You are the only owner of the item and have the right to transfer all ownership of the item. No other person company or entity has any ownership interest of any kind in the item.


-The item description, serial number and model number you provide are accurate and complete. The serial number on the Item is original and has never been tampered with.


-You are providing the item to Imagine That 3D LLC in working order. You are responsible for the condition of the item upon its arrival at a Imagine That 3D LLC location. If the item does not work when it arrives at a Imagine That 3D LLC location, you agree to pay for the shipping cost necessary to return the Item to you!


-I understand that once this transaction is accepted, the Item and all information, data and software stored on the item shall become the sole property of Imagine That 3D LLC. Your transfer of the Item to Imagine That 3D LLC may not be revoked by you.


-Upon receipt of the item, Imagine That 3D LLC will inspect the item to determine the item’s valuation. If Imagine That 3D LLC accepts the item Imagine That 3D LLC will provide credit towards the purchase of a product from Imagine That 3D LLC. The valuation may be substantially different from the original estimate provided to you. You agree

that the Imagine That 3D’s valuation of the item after Imagine That 3D LLC receives the item is final.

 

-Upon receipt of the item by Imagine That 3D LLC, all information, data, and software on the item will be deleted and unrecoverable.


-If Imagine That 3D LLC is damaged or incurs any kind of expense because you were not authorized to transfer ownership of the item, because of the condition of the item, or because of any software or other information stored on the item, you agree to defend, indemnify and hold Imagine That 3D harmless from any liability, claim, or expense associated therewith including Attorney’s fees incurred by Imagine That 3D LLC.

 

-In the event of the employment of an attorney(s) by Imagine That 3D LLC resulting from your participation in the Trade-In Program the Imagine That 3D’s attorneys’ fees shall by paid by you, in addition, all cost and expenses of any suit brought by Imagine That 3D LLC by reason of failure by you to comply with any of the terms, covenants, and conditions of this Agreement.

 

-Once this agreement for the purchase of the item is signed the contract is complete and cannot be revised or revisited.

Repair Time & Delivery


Imagine That 3D LLC will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. Imagine That 3D LLC shall not be liable for any failures or delay in service due to any cause beyond its control. Imagine That 3D LLC reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.

Responsibility to Pick Up Devices


All devices and items must be picked up no later 90 days after completion of repair and notification to the customer. Any items left in Imagine That 3D’s possession after 30 days is considered surrendered and property of Imagine That 3D. After 90 days, Imagine That 3D will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold Imagine That 3D LLC harmless for any damage or claim for the abandoned property (as stated in the signed work order every customer receives before the repair process is initiated), which we may discard or recycle at our sole discretion 30 days from customer being notified that your product has been serviced.

We are not a storage company if your item is still held and available after 90 days you may be subject to fee's for storage. If cost were not made up for work completed on an item that was not picked up and abandoned you may be subject to pay the difference owed 

Work Authorization & Service Waiver


You hereby authorize Imagine That 3D LLC to perform diagnostic, repair, and installation services on your product (the “work”). You agree to pay for such work in accordance with the terms and conditions of this Agreement.

Warranty Work.

 

If the work is covered under an existing limited warranty you hereby authorize Imagine That 3D LLC to perform the Work in accordance with the terms and conditions of such limited warranty and you hereby agree to pay any charges applicable to such Work pursuant to such limited warranty. Confirmation of the limited warranty prior to Imagine That 3D LLC’s provision of warranty service. For warranty service the terms and conditions of the applicable limited warranty shall apply and this agreement does not modify, increase or decrease the respective rights and obligations of the parties under such limited warranty nor does this agreement grant you new rights except as provided herein. Imagine That 3D LLC does not provide warranty service for any mouse, keyboard, printer, or monitor acquired with your product. Consult the written limited warranty you received when you purchased the product if you have any questions about your rights and obligations where the terms of this agreement and the limited warranty are inconsistent. The terms of the limited warranty will govern.

 

Out of Warranty Work.

 

If the work is not covered under an existing limited warranty, you hereby authorize Imagine That 3D LLC to obtain parts and to perform the work, and you agree to pay all applicable fees, taxes, and other charges for such parts and services in accordance with Imagine That 3D’s current price list. Prices are subject to change without notice or obligations prior to you authorization to perform services. Prices do not include applicable taxes or shipping and handling, which will be added to the price you pay. A minimum diagnostic charge will be charged for the initial diagnosis of any repair not covered by a limited warranty whether or not you subsequently authorize such repair. Please consult the current Imagine That 3D LLC price list for the amount of this charge before you sign this agreement or authorize any work to the product.